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Spy Phone ® Phone Tracker Frequently Asked Questions and Installation Instructions

Why is the cost to download and use the Spy Phone ® Phone Tracker software on my smartphone?

It is a Free Download. This allows you to install the software on up to 5 smartphones and log on to spyphone.com to view the data being taken off those smartPhones. We are striving to make the service ad supported and free to individual users and to sell enterprise licenses to government and corporate entities. It this does not prove viable we retain the option to implement a subscription based service in the future or modify the service in he future

Are you a U.S. Based Company?

Yes. Spy Phone Labs LLC is a U.S. Based company with offices in New Jersey. Spy Phone Labs LLC is the World Leader in Spy Phone Software for Android Phones. Spy Phone ® is a registered U.S. Trademark of Spy Phone Labs LLC

What smartphones does Spy Phone ® Phone Tracker Software support?

At this time we have only released an Android version of spy phone. It works with Android 2.3X and Android 4.0X which comprise about 92% of Android Phones currently in use. This includes all the models from the major smartphone manufacturers such as Samsung, HTC, Motorola, LG, Pantech and Sony.

How Does Spy Phone ® Phone Tracker Work?

Spy Phone ® Phone Tracker is the leading provider of software that enables parents to monitor their child’s activities and usage on his or her Android® smartphone. By installing Spy Phone ® Phone Tracker on a smartphone, parents can monitor important information to help keep their child safe and secure, including the location of their child’s phone, with whom their child has been communicating, and the websites that their child has been visiting, all from the comfort of their home computer.

This is a free download that can be used to monitor activity on as many as five different phones from the same account. Please review our pages here at spyphone.com for more information about installing and using Spy Phone ® Phone Tracker, as well as other important information about this software.

IMPORTANT INFORMATION ABOUT THIS SOFTWARE: DESPITE ITS CLEVER NAME, SPY PHONE® PHONE TRACKER IS NOT INTENDED TO BE USED, AND MAY NOT BE USED, TO SECRETLY OR SURREPTITIOUSLY OBTAIN DATA FROM A MOBILE PHONE WITHOUT THE USER’S CONSENT. DOWNLOADING SPY PHONE® PHONE TRACKER ON ANY PHONE WITHOUT THE KNOWLEDGE AND CONSENT OF THE OWNER IS STRICTLY PROHIBITED AND MAY BE A VIOLATION OF FEDERAL AND/OR STATE PRIVACY LAWS. TO DETER UNLAWFUL AND/OR UNAUTHORIZED USE OR MISUSE OF SPY PHONE® PHONE TRACKER SOFTWARE, AN ICON WILL APPEAR ON THE PHONE TO INDICATE THAT THE SOFTWARE HAS BEEN DOWNLOADED AND A NOTIFICATION WILL APPEAR ON THE PHONE AT REGULAR INTERVALS NOTIFYING THE USER OF THE MOBILE PHONE THAT DATA RELATING TO THE USER’S LOCATION AND/OR ACTIVITIES ARE BEING REMOTELY MONITORED, RECORDED AND ARCHIVED. SPY PHONE LABS LLC IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED USE OR MISUSE OF SPY PHONE® PHONE TRACKER SOFTWARE. IF YOU BELIEVE THAT DATA HAS BEEN OBTAINED FROM YOUR PHONE WITHOUT PERMISSION THROUGH THE USE OF SPY PHONE® SOFTWARE, PLEASE CONTACT YOUR LOCAL LAW ENFORCEMENT OFFICIALS PROMPTLY.

HOW IT WORKS: After installing Spy Phone ® Phone Tracker software on the phone, which takes approximately 30 seconds, parents can monitor the following data from their child’s Android® smartphone: (1) GPS location data on a plotted map (updated every 30 minutes); (2) telephone number, date, time and length of call for all outgoing telephone calls; (3) telephone number, date, time and length of call for all incoming telephone calls, unless any data is blocked by the caller; (4) content, telephone number, date and time of all outgoing text messages; (5) content, telephone number, date and time of all incoming text messages, unless any data is blocked by the sender; and (6) a list of websites visited, including the website address, and date and length of visit. All of this data is available 24 hours a day, 7 days a week, from an account that can be established on our secure website at spyphone.com.

To deter unlawful and/or unauthorized use of the Spy Phone ® Phone Tracker software and/or the secret or surreptitious gathering of data without the user’s permission, an icon will appear on any smartphone on which Spy Phone® has been downloaded, and notifications are sent to the smartphone approximately every 12 hours to notify the user that Spy Phone® is running on thephone, and that certain data from the phone is being monitored and collected remotely.

How Do You Install Spy Phone ® Phone Tracker on Android 2.3x and Android 4.0 Phones

Once you click on our Free Download buttons you will be sent to our Google Play Android page where you just click on the link to install the software.It usually takes about 30 seconds to download. Spyphone installs on your Android phone just like any other Android marketplace app with the only difference being you will put in a username and password into the software when you are installing.

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Make sure that GPS locations data is enabled on the phone. Make sure you checked off Google GPS services and Verizon GPS or whoever your carrier is to enable GPS tracking on the phone. Whether or not you have GPS location data enabled on the phone only affects the GPS Location tracking of SpyPhone and does not affect the other recording and tracking features such as phone calls, text messages and web surfing activity.

After restarting phone and waiting about 10-15 minutes after installing software we go to apps>settings>Application Manager>Running on the Samsung SIII running Android 4.0 and apps>settings>Running Services on the Motorola Droid runing Android 2.3x.

Scroll down to Spy Phone ® Phone Tracker icon under running apps and make sure it has started to run. A screen will show up with a Title of Active App. This screen shows you that the software is running properly on the phone. On some phones it make take up to 20 minutes for the software to begin recording information. If it is not running at that time restart your phone. On some HTC phones you will need to do a restart rather than a power off and then power up. You can also just take out battery and put it back in and then power phone back up as that works on all phones.

After this point data will begin to be transmitted off the phone to your account at spyphone.com. You would then tab out of this screen. You can log into that account anytime by using using email as the username and password that you used to make account.

At this point you can make some calls, send some texts, add some contacts and do some websurfing to see if the data is being transmitted properly to spyphone.com control panel for you to view. The phone only trasmits data to to the control panel if data is enabled on the phone and there is an internet connection so the software can send out the data. You will need to login within 7 days after downloading the software or we will delete account. Since this is a free service we do not want to maintain accounts that are not being used.

To Uninstall Spy Phone ® Phone Tracker from your Phone.

To uninstall Spy Phone ® Phone Tracker from the Samsung Galaxy SIII running Android 4.0 you would go to Settings>Application Manager>Downloaded Apps On the Motorola Droid Razr running Android 2.3x it is Settings>Applications>Manage Applications

Click on the Spy Phone ® Phone Tracker Icon and you will be brought to this screen.

spy phone app
Click on Force Stop
Then click uninstall.

When phone prompts you to hit OK to uninstall software do so and the software has been unistalled. You will then see one more screen telling you software has been removed and hit OK.

Shut off phone at that point and then restart. You can check to see if it is unistalled by going to Settings>Application Manager>Downloaded Apps on the Samsung Galaxy SIII running Android 4.0 or Settings>Applications>Manage Applications on the Motorola Droid Razr running Android 2.3x to make sure it is not there.

If you sell, discard or otherwise transfer phone in any way you installed software on you must uninstall the software and delete the downloaded Spy Phone ® Phone Tracker app off the phone.

Do you provide Spy Phone ® Phone Tracker phone support?

We do not provide phone technical support on the software at this time. You can email us at support@phonetracker.com or open a support ticket with us in the control panel providing your email address so we can access your account.

Spy Phone in my Country?

The user agrees that it is the responsibility of the user of spyphone to research and follow the applicable law in their country in regard to the use of this software. By downloading and installing spy phone, you represent that spyphone will be used in a lawful manner in accordance with the laws in your jurisdiction. You must also read and agree to our User Agreement before installing spyphone and using the service. Only install spyphone on SmartPhones you own and you must inform people using the smartphone that the software is on the smartphone and what it is tracking and keeping records of in accordance with any applicable laws.

Does the software have to be physically installed on the SmartPhone?

Yes you must have physical possession of the smartphone that the software will be installed.


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Spy Phone ® is a registered U.S. trademark. Phone Parent and Phone Tracker are pending U.S. Trademarks of Spy Phone Labs LLC.