Spy Phone Frequently Asked Questions and Installation Instructions

SpyPhone Apple FAQ

What is the cost to download and use the Spy Phone software on my smartphone?
This is a free download that can be used to monitor activity on as many as five different phones from the same account. Please review our pages here at SpyPhone.com for more information about installing and using Spy Phone, as well as other important information about this software.

IMPORTANT INFORMATION ABOUT THIS APP: DESPITE ITS CLEVER NAME, Spy Phone IS NOT INTENDED TO BE USED, AND MAY NOT BE USED, TO SECRETLY OR SURREPTITIOUSLY OBTAIN DATA FROM A MOBILE PHONE WITHOUT THE USER'S CONSENT. DOWNLOADING Spy Phone ON ANY PHONE WITHOUT THE KNOWLEDGE AND CONSENT OF THE OWNER IS STRICTLY PROHIBITED AND MAY BE A VIOLATION OF FEDERAL AND/OR STATE PRIVACY LAWS. TO DETER UNLAWFUL AND/OR UNAUTHORIZED USE OR MISUSE OF Spy Phone, AN ICON WILL APPEAR ON THE PHONE TO INDICATE THAT THE APP HAS BEEN DOWNLOADED AND A NOTIFICATION WILL APPEAR ON THE PHONE AT REGULAR INTERVALS NOTIFYING THE USER OF THE MOBILE PHONE THAT DATA RELATING TO THE USER'S LOCATION AND/OR ACTIVITIES ARE BEING REMOTELY MONITORED, RECORDED AND ARCHIVED.

SPY PHONE LABS LLC IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED USE OR MISUSE OF Spy Phone. IF YOU BELIEVE THAT DATA HAS BEEN OBTAINED FROM YOUR PHONE WITHOUT PERMISSION THROUGH THE USE OF Spy Phone, PLEASE CONTACT YOUR LOCAL LAW ENFORCEMENT OFFICIALS PROMPTLY.

To deter unlawful and/or unauthorized use of the Spy Phone software and/or the secret or surreptitious gathering of data without the user's permission, an icon will appear on any smartphone on which Spy Phone has been downloaded, and notifications are sent to the smartphone approximately every 12 hours to notify the user that Spy Phone is running on the phone, and that certain data from the phone is being monitored and collected remotely.

Are you a U.S. Based Company?
Yes. Spy Phone Labs LLC is a U.S. Based company with offices in New Jersey. Spy Phone Labs LLC is the World Leader in Spy Phone Software for Android Phones. Spy Phone® is a registered U.S. Trademark of Spy Phone Labs LLC

HOW IT WORKS: After installing Spy Phone software on the phone, which takes approximately 30 seconds, parents can monitor the following data from their child's Android smartphone: (1) GPS location data on a plotted map (updated every 30 minutes); (2) Contacts on a Phone; (3) Apps Installed on a Phone. All of this data is available 24 hours a day, 7 days a week, from an account that can be established on our secure website at SpyPhone.com.

What information does Spy Phone record off the smartphone that it is installed on?
Spy Phone will record the following activites on the smartphone it is installed on.
GPS Cell Phone Location Log - Approximately every 30 minutes the location of the smartphone will be logged using the GPS coordinates of the smartphone location.
Contacts on the Phone
Installed apps on the Phone

What smartphones does Spy Phone Software support?
The App is compatible with Android 4.0 to Android 9.0 Phones. We also have an IPhone version of Spy Phone which is available.

How Do You Install Spy Phone on Android Phones?

Spy Phone    Spy Phone   Spy Phone

Once you click our free download buttons you will be sent to our Google Play Android page where you would click on the link to install the software. It usually takes about 30 seconds to download. Phonetracker installs on your Android phone just like any other Android marketplace app with the only difference being you will enter a username and password when you are installing and the software will begin to run in the background.

Make sure that GPS locations data is enabled on the phone. Make sure you checked off GPS services to enable GPS tracking on the phone. Whether or not you have GPS location data enabled on the phone only affects the GPS Location tracking of phonetracker.

After about 1-5 minutes, a notification should appear in notification tray at the top of the phone, indicating the Spy Phone is running.

Log into your control panel at www.SpyPhone.com to validate the installation. On some phones it make take up to 20 minutes for the software to begin recording information. If no information has been received by then, try restarting your phone.

At this point you can make some calls, send some texts, and do some web-surfing to see if the data is being transmitted properly to SpyPhone.com control panel for you to view. The phone only transmits data to to the control panel if data is enabled on the phone and there is an internet connection so the software can send out the data. You will need to login within 7 days after downloading the software or the account will be deleted. Since this is a free service we do not want to maintain accounts that are not being used.

To Uninstall Spy Phone from your Phone.
To uninstall Spy Phone, go to Settings > Applications.

Scroll down to click on the phonetracker Icon and you will be brought to this screen.

Spy Phone

Click on Force Stop
Then click uninstall.

When phone prompts you to hit OK to uninstall software. You will then see one more screen telling you software has been removed.

If you sell, discard or otherwise transfer phone in any way you installed software on you must uninstall the software and delete the downloaded Spy Phone off the phone.

Do you provide Spy Phone phone support?
We do not provide phone technical support on the software at this time. You can email us at support@PhoneTracker.com or open a support ticket with us in the control panel providing your user name you made account with so we can access your account.

Spy Phone in my Country?
The user agrees that it is the responsibility of the user of Spy Phone to research and follow the applicable law in their country in regard to the use of this software. By downloading and installing Spy Phone, you represent that Spy Phone will be used in a lawful manner in accordance with the laws in your jurisdiction. You must also read and agree to our User Agreement before installing Spy Phone and using the service. Only install Spy Phone on SmartPhones you own; you must inform people using the smartphone that the software is on the smartphone and what it is tracking and keeping records of in accordance with any applicable laws.

Does the software have to be physically installed on the SmartPhone?
Yes you must have physical possession of the smartphone that the software will be installed.

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Spy Phone ® is a registered U.S. trademark. Phone Parent and Phone Tracker are pending U.S. Trademarks.Spy Phone Labs LLC is a U.S. based company located in New Jersey.Android ® is a registered trademark of Google ® : Samsung ® is a registered trademark of Samsung.